Shipping policy

Last Updated: September 1, 2026

Thank you for shopping with Bello Gold. This Shipping Policy explains how orders placed through www.bellogold.com are processed, shipped, tracked, and delivered.

1. Shipping Destination

We currently ship orders within the United States.

Shipping availability may depend on the delivery address, product availability, and shipping options displayed at checkout.

Customers are responsible for providing a complete and accurate shipping address when placing an order.

2. Order Processing Time

Orders are generally processed within 1–3 business days.

Business Days: Monday – Saturday, excluding U.S. public holidays.

Orders placed during holidays, promotional periods, or periods of unusually high order volume may require additional processing time.

3. Estimated Delivery Time

For standard shipping within the United States:

Processing Time: 1–3 business days
Shipping Transit Time: 6–9 business days
Estimated Total Delivery Time: 7–12 business days

Total Delivery Time = Processing Time + Shipping Transit Time

Delivery timeframes are estimates and are not guaranteed. Carrier delays, severe weather, holidays, transportation disruptions, or other circumstances outside our reasonable control may affect delivery.

4. Shipping Costs

We offer Free Standard Shipping within the United States, unless otherwise clearly stated during checkout.

If any shipping charges apply, the applicable cost will be displayed before you complete your purchase.

5. Order Tracking

Once your order has shipped, tracking information will be provided when available.

You may receive a shipping confirmation email containing your tracking number or tracking link.

Please allow approximately 24–72 hours after shipment for tracking information to update in the carrier's system.

6. Shipping Carriers and Fulfillment

Orders may be delivered through third-party shipping carriers, logistics providers, or fulfillment partners depending on the delivery destination, product availability, and fulfillment requirements.

The shipping carrier used may vary by order.

7. Shipping Address

Please carefully review your shipping information before completing your order, including:

  • Full name
  • Street address
  • Apartment, suite, or unit number, if applicable
  • City
  • State
  • ZIP code
  • Phone number
  • Email address

If you discover an error after placing an order, please contact us at hello@bellogold.com as soon as possible.

We will make reasonable efforts to assist you, but address changes cannot be guaranteed once an order has entered processing, fulfillment, or has shipped.

8. Shipping Delays

Occasionally, deliveries may be delayed due to circumstances such as:

  • Severe weather
  • Carrier disruptions
  • U.S. public holidays
  • High shipping volume
  • Transportation disruptions
  • Incorrect or incomplete delivery information
  • Other circumstances outside our reasonable control

If your tracking information has not updated for an extended period, please contact us with your order number and tracking information so we can assist you.

9. Lost or Missing Packages

If tracking shows that your package has been delivered but you cannot locate it, please first check:

  • Your mailbox
  • Front door, porch, or other delivery areas
  • Household members
  • Neighbors
  • Building management or reception
  • The carrier's tracking information

If you still cannot locate your package, please contact us at hello@bellogold.com.

If a package is confirmed lost in transit, we will review the circumstances and provide an appropriate resolution.

10. Failed Delivery or Returned Packages

Packages may be returned to the sender because of an incorrect or incomplete shipping address, unsuccessful delivery attempts, refusal of delivery, or other delivery-related issues.

If your package is returned, please contact our customer support team for assistance.

Additional shipping charges may apply if reshipment is required because of incorrect or incomplete shipping information provided by the customer.

11. Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If you receive an item that is damaged, defective, or incorrect, please contact us at hello@bellogold.com within 48 hours of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the product
  • Photos of the packaging, when relevant

We will review the information and provide an appropriate resolution based on the circumstances.

12. Order Changes and Cancellations

If you need to change or cancel an order, please contact us at hello@bellogold.com as soon as possible.

We will make reasonable efforts to accommodate your request. However, changes or cancellations cannot be guaranteed once an order has entered processing, fulfillment, or has shipped.

13. Contact Us

If you have questions about shipping, delivery, tracking, or an existing order, please contact us:

Bello Gold

Business Address:
9619 Rieshel St
Pico Rivera, CA 90660
United States

Email: hello@bellogold.com
Phone: +1 716-221-9627
Website: www.bellogold.com