Refund policy

Last Updated: September 1, 2026

Thank you for shopping with Bello Gold. We want you to feel confident when purchasing from our store. This Return Policy explains the eligibility requirements, return process, refund procedures, and related conditions for purchases made through www.bellogold.com.

1. 30-Day Return Policy

We offer a 30-day return policy.

You may request a return within 30 days after your order has been delivered.

To be eligible for a return, the item must generally be:

  • Unworn and unused
  • In the same condition in which it was received
  • Free from damage, stains, odors, or signs of wear
  • With original tags attached, when applicable
  • In its original packaging, including the original shoe box or product packaging when applicable
  • Accompanied by your order number or other proof of purchase

Items that do not meet these requirements may not be eligible for return or refund.

2. How to Request a Return

To request a return, please contact us at hello@bellogold.com within 30 days after delivery.

Please include:

  • Your order number
  • The email address used to place the order
  • The item or items you wish to return
  • The reason for your return request

Our customer support team will review your request and provide the appropriate return instructions.

Please do not send merchandise back before receiving return instructions from us.

3. Return Method

Returns are accepted by mail.

After your return request has been reviewed, we will provide the appropriate return instructions and return address.

We recommend using a trackable shipping service and keeping your shipping receipt and tracking information until your return has been processed.

4. Return Shipping Costs

For standard returns due to reasons such as:

  • Ordering the wrong size
  • Ordering the wrong color or style
  • Change of preference
  • No longer wanting the item
  • Ordering an item by mistake

the customer is responsible for the applicable return shipping costs.

If you receive an item that is damaged, defective, or incorrect due to our error, Bello Gold will review the issue and provide an appropriate solution, which may include covering applicable return shipping costs.

5. Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If you receive a damaged, defective, or incorrect item, please contact us at hello@bellogold.com within 48 hours of delivery.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photos showing the product and the issue
  • Photos of the packaging when relevant

After reviewing the information, we will provide an appropriate resolution, which may include a replacement or refund depending on the circumstances.

6. Non-Returnable Items

The following items may not be eligible for return:

  • Items clearly marked Final Sale
  • Personalized or customized products
  • Items that have been worn or used
  • Altered or damaged items
  • Items with stains, odors, or other signs of wear
  • Items missing original tags or packaging when required

For footwear, please try shoes on a clean, soft indoor surface to avoid marking or damaging the soles.

If you are unsure whether your item is eligible for return, please contact us before sending it back.

7. Exchanges

We do not guarantee direct exchanges for every product.

If you would like a different size, color, or style, you may return an eligible item according to this policy and place a new order for the desired product.

For damaged, defective, or incorrect items, please contact our customer support team for assistance.

8. Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be issued to the original payment method within 3–7 business days after approval.

Your bank, credit card issuer, or payment provider may require additional time to post the refund to your account.

9. Original Shipping Charges

Original shipping charges, if applicable, are generally non-refundable, unless the return results from an error by Bello Gold or otherwise required by applicable law.

10. Restocking Fees

Bello Gold does not charge a restocking fee for eligible returns.

11. Late or Missing Refunds

If your refund has been approved but has not appeared in your account, please first contact your bank, credit card issuer, or payment provider.

Processing times may vary between financial institutions.

If you still have not received your refund after allowing sufficient processing time, please contact us at hello@bellogold.com.

12. Return Address

Please contact us before sending any merchandise back.

Once your return request has been reviewed and approved, our customer support team will provide the appropriate return address and instructions.

Do not automatically send returns to our business contact address unless our customer support team specifically instructs you to do so.

Unauthorized returns may delay processing.

13. Order Cancellations

If you need to cancel an order, please contact us at hello@bellogold.com as soon as possible.

We will make reasonable efforts to accommodate your request. However, cancellations cannot be guaranteed once an order has entered processing, fulfillment, or has shipped.

14. Contact Us

If you have questions about a return, refund, damaged item, or order cancellation, please contact us:

Bello Gold

Business Address:
9619 Rieshel St
Pico Rivera, CA 90660
United States

Email: hello@bellogold.com
Phone: +1 716-221-9627
Website: www.bellogold.com